We want you to LOVE your purchase. Accordingly, we have a no-questions-asked 30 day return policy. Just email us and we’ll get you squared away.
To be eligible for a return, your item must be in the same condition that you received it and with its original product packaging (shipping packaging does not matter). There will be no returns or exchanges for any products that have been damaged or modified by customer.
To start a return, you can contact us at support@hilighttactical.com. We will provide shipping instructions via email.
Items sent back to us without first requesting a return cannot be guaranteed to be accepted as our product return address is not the same as our ship-from address.
You can always contact us for any return question at support@hilighttactical.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Exceptions / non-returnable items
We can not accept returns or exchanges for any damaged or modified product, unless previously disclosed and discussed.
Exchanges
If you prefer an exchange instead of a return, please let us know and we’ll get you taken care of quickly.
European Union 14 day cooling off period
Our return policy is compliant with the EU 14 day cooling off period rules.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us at support@hilighttactical.com and we’ll see if there is something we can do to get it moving.
WARRANTY
HiLight Tactical warranties all lasers and laser/light combinations for 1 year from date of purchase. Within 1 year, we will either repair or replace a defective unit. Contact us to get instructions on how to effect a warranty repair/replacement. Proof of purchase must be shown at time of warranty request. PLEASE NOTE: ANY customer damage or modifications will void the warranty. DO NOT ATTEMPT TO OPEN OUR UNITS OR REPAIR THEM YOURSELF or you will void the warranty AND make it impossible for the unit to ever be repaired.